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rgba(239,68,68,.2);border-radius:var(--radius-sm)}.login-hint{color:#475569;font-size:12.5px;margin-top:8px}.chart{width:100%;height:200px;background:var(--panel);border-radius:var(--radius);padding:8px;position:relative;overflow:hidden}.chart-empty{display:flex;align-items:center;justify-content:center;height:100%;color:var(--muted-2);font-size:13px}.pagination{display:flex;align-items:center;justify-content:space-between;margin-top:16px;padding-top:14px;border-top:1px solid var(--border-subtle)}.pagination-info{font-size:13px;color:var(--muted)}.pagination-controls{display:flex;align-items:center;gap:6px}.loading-state{display:flex;align-items:center;justify-content:center;padding:60px 20px;color:var(--muted);font-size:14px;gap:10px}.loading-spinner{width:18px;height:18px;border:2px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .6s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;color:var(--muted);font-size:14px;text-align:center;gap:12px}.filter-bar{display:flex;flex-direction:column;gap:12px}.tag-filter{display:flex;flex-wrap:wrap;gap:6px}.filter-pill{padding:5px 14px;border-radius:var(--radius-full);border:1px solid var(--border);background:var(--panel);color:var(--muted);font-size:13px;font-weight:500;font-family:inherit;cursor:pointer;transition:all var(--transition)}.filter-pill:hover{border-color:var(--accent-border);color:var(--accent);background:var(--accent-50)}.filter-pill.active{border-color:var(--accent);background:var(--accent-100);color:var(--accent-dark);font-weight:600}.complaint-list{display:flex;flex-direction:column;gap:12px}.complaint-card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px;cursor:pointer;transition:box-shadow var(--transition),border-color var(--transition);box-shadow:var(--shadow-xs)}.complaint-card:hover{box-shadow:var(--shadow);border-color:var(--border-strong)}.complaint-card-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:10px}.complaint-user-name{font-weight:600;font-size:14px;color:var(--text)}.complaint-user-phone{font-size:12.5px;color:var(--muted);margin-top:2px}.complaint-service{font-size:13px;color:var(--accent-dark);font-weight:500;margin-bottom:3px}.complaint-issue{font-size:13px;color:var(--text-2);font-weight:500;margin-bottom:6px}.complaint-desc{font-size:13px;color:var(--muted);line-height:1.55;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-bottom:12px}.complaint-card-footer{display:flex;align-items:center;justify-content:space-between;gap:8px}.complaint-details{display:flex;flex-direction:column;gap:0}.complaint-detail-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.detail-grid{display:grid;grid-template-columns:1fr 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var(--accent-border);flex-shrink:0;margin-top:3px;position:relative;z-index:1}.timeline-content{flex:1;min-width:0}.timeline-status{font-size:14px;font-weight:600;color:var(--text);margin-bottom:3px}.timeline-notes{font-size:13px;color:var(--muted);margin-bottom:4px;line-height:1.5}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px;animation:fadeIn .15s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal-box{background:var(--panel);border-radius:var(--radius-xl);padding:28px;width:100%;max-width:440px;box-shadow:var(--shadow-lg);animation:slideUp .2s cubic-bezier(.4,0,.2,1);border:1px solid var(--border)}@keyframes slideUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}.modal-title{font-size:17px;font-weight:700;color:var(--text);margin:0 0 20px;padding-bottom:14px;border-bottom:1px solid var(--border)}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:20px;padding-top:14px;border-top:1px solid var(--border)}.checkbox-row{display:flex;align-items:center;gap:10px;padding:10px 0}.checkbox-row input[type=checkbox]{width:16px;height:16px;border-radius:4px;accent-color:var(--accent);cursor:pointer}.checkbox-label{font-size:14px;color:var(--text-2);font-weight:500;cursor:pointer}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:20px}.form-group{display:flex;flex-direction:column;gap:6px}.form-group label{font-size:12.5px;font-weight:500;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.form-group input,.form-group select,.form-group textarea{width:100%}.user-badge{display:flex;align-items:center;gap:8px;padding:6px 12px;background:var(--panel-alt);border-radius:var(--radius-full);border:1px solid var(--border)}.user-badge-email{font-size:13px;font-weight:500;color:var(--text-2)}.user-badge-role{font-size:11px;font-weight:600;background:var(--accent-100);color:var(--accent-dark);padding:2px 8px;border-radius:var(--radius-full);text-transform:uppercase;letter-spacing:.04em}.divider{border:none;border-top:1px solid var(--border);margin:24px 0}.hamburger-btn{display:none;align-items:center;justify-content:center;background:none;border:none;cursor:pointer;color:var(--text);padding:4px;border-radius:var(--radius-sm);flex-shrink:0;margin-right:8px;transition:background var(--transition)}.hamburger-btn:hover{background:var(--panel-alt)}.sidebar-close-btn{display:none;align-items:center;justify-content:center;background:none;border:none;cursor:pointer;color:var(--sidebar-text);padding:4px;border-radius:var(--radius-sm);flex-shrink:0;margin-left:auto;transition:background var(--transition),color var(--transition)}.sidebar-close-btn:hover{background:var(--sidebar-hover);color:var(--sidebar-text-hover)}.sidebar-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0000008c;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:199;animation:fadeIn .15s ease}@media (max-width: 960px){.app{grid-template-columns:1fr}.sidebar{position:static;height:auto;flex-direction:row;flex-wrap:wrap}.sidebar-header{border-bottom:none;padding:14px 16px}.sidebar-nav{flex-direction:row;flex-wrap:wrap;padding:8px}.nav-item{width:auto}.nav-section-label,.sidebar-footer{display:none}.detail-grid,.settings-grid{grid-template-columns:1fr}.page-body{padding:16px}.topbar{padding:12px 16px}}@media (max-width: 768px){.sidebar{position:fixed!important;top:0;left:0;height:100vh!important;width:260px;z-index:200;flex-direction:column!important;flex-wrap:nowrap!important;transform:translate(-100%);transition:transform .22s 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